Refund Policy
Effective October 13, 2026
This policy is for the shop on this site only: the digital downloads you buy from us and pay for here. It does not cover our books.
1. What this policy covers, and what it does not
Covered: the printables and other digital products sold in our shop, where the payment is taken on this site.
Not covered: our books. Books are sold by Amazon, not by our shop. Every book on this site is bought from Amazon or another retailer. We do not take the payment for a book, we cannot see or change that order, and we cannot refund it. To return a book, go to the retailer you bought it from; its own returns policy applies. Nothing on this page changes that policy or adds to it.
2. What you get back
A refund is worked out from the time you paid:
| When you ask | What we refund |
|---|---|
| Within 24 hours of paying | The full price, less a 25¢ service fee per order |
| After 24 hours, within 30 days | 85% of the price |
| After 30 days, within 60 days | 50% of the price |
| After 60 days | No refund |
A refund is for a whole order. Any tax you were charged is refunded by our payment partner under its own rules.
3. If a file is faulty
If a file will not open, is damaged, or is not what its page describes, tell us. We will fix it and send it again. If we cannot, we refund the full price with no fee, at any time in the 60 days after you paid. The table above does not apply to a faulty file.
4. How to ask
Open your order page (the link is in your order email, and in your account) and choose Problem with this order? Ask for a refund. The page shows what your order is due before you send the request. You can also write to hoangle@pandatheapp.com with your order number.
We read every request and reply by email. An approved refund goes back to the payment method you paid with; how long it takes to show depends on your bank.
5. What a refund changes
- The downloads for a refunded order are closed. Please delete the files and any copies.
- A refunded order no longer counts toward a free pick (every 5 purchases) or toward VIP.
- A free pick was not paid for, so it cannot be refunded or exchanged.
6. Our payment partner
Payments are taken by Stripe, through Link, which is the seller of record for your order and sends your receipt. You can also contact Link about a payment. Link may refund a payment within 60 days under its own terms, and where it does, that decision stands.
7. Fair use
A download cannot be handed back, so this policy rests on good faith. We may decline a refund where the requests form a pattern, for example buying, downloading and refunding repeatedly.
8. Your legal rights
Nothing here takes away rights the law gives you where you live, including rights about faulty digital content. Where the law gives you more than this policy, the law applies.